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Configuration management Jira Service Management is a tool developed by Atlassian that helps organizations manage their workflows and processes, including configuration management. In this context, configuration management refers to the practice of identifying, controlling, and documenting changes to a system, which can include hardware, software, and other assets. By using Jira Service Management for configuration […]

Knowledge Management with Jira Service Management Knowledge management is the process by which an organization creates, updates, maintains, and share the knowledge among its employees and customers. Although this is a common practice across many of the organizations, it still can be a very cumbersome and challenging process. Every organization strives to achieve efficiency from their

Problem Management with Jira Service Management Problems are part of the life, especially so when you have complex applications. Complex applications will bring in complex problems too. However, managing those problems should not be a complex activity. Most organizations struggle to streamline their problem management processes which leads to breaching of SLA, customer dissatisfaction and

Request management with Jira Service Management Request Management is one of the most important processes in an organization. This process directly deals with the end customers, which makes it more sensitive compared to other internal processes. An organization which manages its customer requests timely and efficiently is able to retain its customers and get repeat